Faqs

What are some safety concerns?

There are many safety concerns to keep in mind after a fire has occurred. Avoid entering the building right away because the structural integrity of the property may be compromised. You can also put yourself at risk of inhaling dangerous chemicals if you enter the property.

What will happen to the items left in the home during a fire restoration?

Our team will attempt to salvage as many items as possible to reduce the risk of loss. The items can often be cleaned once they’re recovered. There may be a few items that are too damaged to salvage and must be disposed of.

Should I try cleaning myself?

We suggest allowing us to handle the cleanup process in buildings damaged by fire to avoid inhaling dangerous chemicals. We use professional equipment and wear protective gear during the cleanup process.

Can I inspect my home and belongings after a fire damage?

We recommend contacting us first to protect your safety so we can assess the damage. Fire can affect the structural integrity of the building and can put you at risk.

How long does it take to cleanup a Fire Damage?

The cleanup process can take a few hours to several weeks depending on the severity of the damage. The size of the property and the number of furnishings inside influences how long it will take to clean up the space. We can provide you with an accurate time frame after we assess the damage.

What is the first thing I do after a fire?

Immediately call 911 after a fire occurs. Once it’s extinguished, one of our experts can visit the property to assess the damage before we begin the first stage of restoration.

What items do I keep in my possession?

The amount of items that can be salvaged depends on the severity of the fire. We’ll work hard to remove as many items as possible and return them to you.

How do I keep track of non-restorable items?

During the restoration process, we make a comprehensive inventory of items we find as we work. We write down details of the item and its condition. If it can’t be salvaged, we’ll inform you and can provide information on proper disposal.

What about special items? Artwork, china, heirlooms, etc.

We urge our customers to inform us of any special or sentimental items so we can make them a priority. We’ll handle your personal belongings with a high level of care.

Who is responsible for paying for the service?

You’ll need to contact your insurance company immediately to understand how billing works. There may be coverage details and restrictions you’re unaware of, which depends on your insurance provider and policy.

Should I file a claim with my insurance company?

Each situation is different. We recommend evaluating how the claim may affect your premiums, which will influence if you want to file. Contact your insurance company so you can understand how they’ll handle your claim.

Do you communicate with my insurance adjuster?

We can speak to insurance adjusters if they have questions.

What if my house has asbestos or lead?

Due to our training and expertise, we can effectively identify and remove any dangerous chemicals present in the building. Our primary concern is everyone’s safety, which is why we take rigorous precautions as we work. If the condition of the building is beyond our expertise, we’ll contact someone who has experience with the situation.

What if I like to upgrade or remodel my house?

Our team is happy to perform both restoration services and additional upgrades you request to ensure you’re satisfied with the results. If you want specific upgrades on the building, you may need to hire a contractor.

What are some common effects of water damage?

Water damage can cause serious problems throughout your entire home. The excess moisture can cause mold and mildew to grow. This fungus growth can contribute to health problems, including allergies, skin infections and diseases. It can even weaken and compromise the structure of a building. Water damage can warp wooden floors and ruin ceilings, while also causing problems with metal and cement materials.

 

While there are various levels of water damage, all require special kinds of treatment to ensure that your home or business is restored to a safe, healthy state.

What is mold remediation?

This means that mold is removed and the area is sanitized. Additional treatments may be necessary to remove it completely. The process also includes preventative steps to stop it from returning.

How is mold growth detected?

We rely on professional equipment to detect mold growth. Moisture that’s present under floors and between walls can indicate a mold issue. Ripping out the walls and floors while using special equipment is necessary to confirm where it’s located.

What does the water damage restoration process involve?

Water damage restoration must be conducted with care, using specific procedures and safeguards. A restoration company will bring in heavy-duty equipment that can mitigate the effects of excess water and dry things out thoroughly. This process may also involve removing damaged parts of the structure. Because some damage is hidden, rely on professionals to get the job done right.

How does the water damage restoration process work?

After the initial assessment, Restoration 1 will use the following steps to repair and control the water damage:

 

Step 1: Dry out the affected areas with large fans, wet vacuums, and pumps. All moist surfaces and carpets will be targeted.

 

Step 2: Pull up the carpet and padding that cannot be saved. While the team members at Restoration 1 do their best to salvage what they can, some parts of your home may need to be removed.

 

Step 3: Restore personal belongings. Restoration 1 will work to put all of your books, art, furniture, and other items back in their original places.

 

Step 4: Clean and dehumidify. To prevent the growth of mold, we will professionally sanitize and dry everything in the home or business.

 

Throughout each step of the process, at Restoration 1 we make protecting your home and keeping your family safe our number one priority.

How much does it cost to fix water damage?

Prices can vary depending on the severity of the damage and the amount of work involved in the restoration process.

What are the major causes of flood damage and water damage?

Floods and water damage can be caused by a variety of problems. Some of the most common include:

  • Leaking dishwashers, washing machines, and pipes
  • Excess amounts of rain and drainage problems
  • Clogged sinks or toilets that overflow
  • Hidden moisture beneath your floors or in your walls
  • Cracked pipes due to severe weather or faulty plumbing

Can water damage be hidden? If so, what are the signs?

Absolutely – and more often than not, you won’t notice that water damage is occurring until the need for repairs has become very obvious! Signs of hidden water damage can be as subtle as an unpleasant odor, or slight staining on the walls and ceilings. You may also notice peeling paint, warped floors, or mold growth in the nooks and crannies of your home or business.

What actions do I take when I first notice the damage?

At the first signs of water damage, you should attempt to air out the property as much as possible. Turn on fans, open windows, and blast the AC if you have to. Hang up your rugs and cushions in a safe, dry location, then collect loose items that are at risk. Mop up as much standing water as you can, and try to keep the moisture from spreading.

 

As soon as you’ve made the situation somewhat stable, call in an experienced restoration service like Restoration 1. Our highly-trained technicians will bring advanced, heavy-duty equipment to start on your professional water damage treatment right away!

How do I hire a professional restoration company?

First things first: Research companies that are certified, licensed, and insured. It’s also smart to go with a company that can respond immediately to your water damage emergency – one that can also offer a 100-percent satisfaction guarantee! Call Restoration 1 so that our trained professionals can give you the prompt, effective service you need.

How do I file a claim for water damage?

First, you should review your insurance policy to see if it covers water damage at all. For example, some policies may cover floods but not mold remediation, while others only handle sewer or drain backups. Find out what your policy covers specifically, so that you understand the terms before speaking with an agent. Because Restoration 1 has experience with all insurance companies, our team can help you navigate the sometimes complex claims process.

 

Second, make a detailed list of what has been damaged. You should write everything down, from the flooring to the bookshelf that wasn’t salvageable, and so on. You should also keep your receipts and other forms of evidence (including photos) that support your damage claims.

 

Finally, when you file the claim, it will probably take your company a few days to get back to you. In the meantime, do not begin any permanent repairs to your home. You’ll want to wait for permission to do so before spending money on the restoration process.

How can I remove standing water easily?

Although the best way to remove standing water is to call in a professional service like Restoration 1 to use heavy-duty equipment, you can attempt to remove some of the water on your own. Use buckets or a water pump to drain the area, then mop up the excess water on the floor.

What is the difference between mold and mildew?

Mildew has a gray color shade and is a type of fungus. It’s easy to remove with the use of household cleaning products. Mold is more serious and will require a professional to remove them from surfaces. It has a green or black color shade.

What does mold look like?

Mold is a black or green fungus, which has a raised surface and is not flat like mildew.

How much does mold remediation cost?

The cost of mold remediation varies depending on multiple factors, including how early it’s discovered and where it’s located. The type of repairs needed will also influence the cost.

How long does it take mold to grow or spread?

Mold can begin to grow within 24 hours and will continue spreading in the first few weeks.

Do I need to hire a mold remediation/removal expert to remove mold, or can I do it myself?

A professional will need to survey the property to determine if mold is present. It can be difficult to know if you have mold or if it has spread without an expert.

How long does it take to remove mold?

Removing mold can take several days to a few weeks, depending on the severity.

What health problems can mold cause?

Health problems caused by mold are similar to allergies. You may experience nasal congestion, eye or skin irritation, sore throat, and coughing.